Privacy Policy

1. Introduction

DNA Infotel Pvt. Ltd. (“DNA Infotel”, “We”, “Us”, or “Our”), in strategic association with Digital Network Associates Pvt. Ltd. (“DNA”), is committed to protecting the privacy and security of our customers’ (“You” or “Your”) personal information. By subscribing to our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information: Name, billing address, installation address, email address, phone number, and date of birth.
KYC Documents: Copies of Proof of Identity (POI) and Proof of Address (POA) such as Aadhaar, PAN Card, Voter ID, or Passport, as required by the Department of Telecommunications (DoT).
Technical Information: IP address, MAC address, device type, bandwidth usage, and connection logs.
Billing & Payment Information: Transaction history, payment mode details. (We do not store complete credit/debit card numbers).

3. How We Use Your Information

We use your data to: Provide service provisioning (activation/maintenance), Process billing and invoices, Send service alerts and renewal reminders, Comply with legal mandates by DoT and other Indian regulatory bodies, and Analyze network traffic to optimize speed and stability.

4. Sharing and Disclosure

We do not sell your personal information. We may share it with strategic partners (Digital Network Associates Pvt. Ltd.), service providers (billing/support vendors), or Law Enforcement agencies if required by law or court order.

5. Data Retention

We retain your personal information and connection logs for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations mandated by the Government of India for Internet Service Providers (ISPs).

6. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any grievances regarding your data privacy, you may contact:
Name: Bhupendra Sheth
Email: Bhupen@dnainfotel.com
Address: 2nd Floor, Icchapurti Sai Building, Gaothan Road, Next to Saibaba Mandir, Virar West – 401303 MH IND